Frequently Asked Questions
Everything you need to know about your Spring Mountain experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your materials sustainably sourced?
At Spring Mountain Apparel, we prioritize the environment. Over 80% of our collection is made from organic cotton, recycled polyester, or Tencel to ensure high quality with a low footprint.
How should I care for my Mountain Tech hoodies?
To preserve the fabric integrity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support worldwide shipping in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.